Returns & refunds

Last updated: September 23, 2026

This policy applies to every order placed on the UKA store. For any question about your order, reach us through our contact page or at ecom.celestial@gmail.com. We reply within 2 business days.

1. Our 30-day money-back guarantee

If UKA is not for you, email us within 30 days of delivery and we will refund your order — even if the tub has been opened. Just give us your order number and tell us what did not work for you. No justification needed.

The guarantee covers your first order of each plan, for the quantity you need to give the product a fair try (up to 3 tubs). Beyond that, the rules for unopened items below apply.

2. Returning unopened items

Unopened tubs, in their original sealed packaging and in resalable condition, can be returned within 30 days of delivery.

1. Contact us before shipping anything back, with your order number. We will send you the return address and the steps to follow.
2. Ship the items back within 14 days of our reply.
3. Use a tracked service: a lost return that cannot be traced cannot be refunded.

Return shipping is at your expense, unless the product is defective, not as described, or we made a mistake on your order — in those cases we cover it in full.

3. Your refund

Once your request is approved, we issue the refund within 5 business days, to the original payment method. Depending on your bank or card issuer, it can take another 5 to 10 business days to appear on your statement. Refunds cost you nothing.

We refund the price of the products plus the standard shipping you paid. If you chose a faster, more expensive shipping option, only the standard amount is refunded. On a partial return, shipping is not refunded when you keep the rest of the order.

4. Damaged, expired, wrong or missing items

This section is independent of the guarantee above and is not limited by the 30-day window.

If you receive an item that is damaged, expired, not as described, or different from what you ordered, contact us with a photo of the product and of the shipping label. We will, at your choice and at no cost to you, send a replacement or issue a full refund, shipping and return costs included.

5. Package marked delivered but never received

If tracking says your package was delivered and you never received it, tell us within 14 days of the delivery date. We open an investigation with the carrier and, depending on the outcome, reship your order or refund it.

6. Auto-delivery (subscriptions)

Auto-delivery has no commitment and no minimum term. You can pause, change or cancel it at any time from your account or by emailing us — no phone call, no explanation required.

A cancellation made at least 48 hours before your next billing date takes effect before that renewal. An order that has already been prepared or shipped cannot be cancelled; it is then covered by sections 1 and 2 above.

Shipments that have already been billed and delivered are not refunded, except under section 4.

7. Questions or complaints

Write to us through our contact page or at ecom.celestial@gmail.com with your order number and a description of the situation. We answer within 2 business days and work with you until it is resolved.